Refund & Return Policy

Template – please review. This page is a starting structure for your store. Replace the [bracketed] details and have it reviewed by a qualified legal professional before launch. Edit it any time in Pages.

Personalized products

Because personalized items are made specially for you, they cannot be returned or exchanged for change of mind, incorrect details submitted by the customer, or minor colour variations. See our Custom Product Policy.

When we will replace or refund

• The product arrived damaged or defective.
• The product is different from what you ordered.
• A printing/production error on our side.

How to raise a request

Contact us within [48 hours] of delivery with your order number, photos of the product and an unboxing video at [email/WhatsApp].

Non-personalized products

[Describe return window and condition requirements for non-personalized items, if any.]

Refund method & timeline

Approved refunds are made to the original payment method within [5–7] working days. For Cash on Delivery orders, refunds are made to [bank account/UPI] you provide.