Cancellation Policy

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Before production starts

You can cancel an order within [X hours] of placing it, or before production begins, for a full refund.

After production starts

Once personalization has started, orders cannot be cancelled because the item is made specifically for you.

How to cancel

Contact us at [email/WhatsApp] with your order number as soon as possible.

Cancellations by us

If we cannot fulfil your order (for example, unusable photo or stock issue) we will contact you and refund any amount paid.